Privacy Policy

Depending on how you use FestOlive Marketplace, we may collect information you provide directly to us, information generated through your use of the service, and information received from service providers that help us operate the marketplace.

Account and profile information

When you register or maintain an account, we may collect information such as your name, email address, account identifier, profile information, account role, and authentication-related information.

Seller information

Sellers may provide business, storefront, product, inventory, fulfillment, payout, and other information necessary to operate a seller account. Payment providers may also request identity, banking, tax, or business information directly from sellers for verification and payout purposes.

Order and transaction information

When you make or receive a purchase, we may process information relating to the products ordered, quantities, prices, discounts, taxes, shipping charges, order status, transaction identifiers, refunds, disputes, and fulfillment information.

Shipping and contact information

For physical products, we may collect information such as the recipient name, shipping address, email address, and other information necessary to process, deliver, and support an order.

Payment information

Payments and seller payouts are processed through third-party payment providers such as Stripe. FestOlive does not need to store complete payment card numbers in its application database. Payment providers may collect and process payment, billing, identity, business, bank-account, fraud-prevention, and transaction information according to their own privacy practices.

Communications

If you use marketplace messaging, contact customer support, submit feedback, or communicate with a buyer or seller through FestOlive, we may process the content and metadata associated with those communications.

Device and technical information

We may collect technical information needed to operate and secure the service, such as device information, application version, operating system information, IP address, timestamps, diagnostic information, and security-related events.

Notifications

If you enable push notifications, we may process a device or push notification token so that we can send order, fulfillment, messaging, account, security, or other marketplace notifications. You can manage notification permissions through your device settings.

We may use information to:

• Create, authenticate, and maintain user accounts.
• Operate buyer and seller marketplace functionality.
• Process purchases, payments, refunds, and seller payouts.
• Calculate applicable taxes, discounts, and shipping charges.
• Provide digital purchases and facilitate physical fulfillment.
• Provide order status and shipment information.
• Enable marketplace communications and notifications.
• Provide customer service and resolve disputes.
• Detect, investigate, and prevent fraud and unauthorized activity.
• Protect users, sellers, FestOlive, and the marketplace.
• Maintain, troubleshoot, analyze, and improve our services.
• Comply with applicable legal and regulatory requirements.

We may share information when necessary to provide and protect the marketplace. This can include sharing information with:

• Buyers and sellers when necessary to complete transactions and fulfill orders.
• Payment and payout providers, including Stripe, for transaction processing, seller onboarding, fraud prevention, refunds, and payouts.
• Cloud, database, authentication, hosting, storage, notification, shipping, and infrastructure providers that support our services.
• Government authorities, regulators, courts, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, security, or prevent fraud.
• Professional advisers and parties involved in a legitimate corporate transaction, subject to applicable safeguards.

We do not sell personal information simply in exchange for money.

FestOlive relies on third-party technology and service providers to operate parts of the marketplace. These may include providers for authentication and database services, payment processing, hosting, cloud infrastructure, notifications, shipping, analytics, and security.

For example, FestOlive currently uses services such as Supabase for certain authentication/database functionality, Stripe for payment processing and marketplace payouts, and hosting/cloud services for delivering the website and application infrastructure.

These providers may process information according to their respective privacy policies and contractual obligations.

For eligible digital purchases, FestOlive may maintain records showing that a user purchased a digital product and may provide authorized access to the associated files. We may use secure or time-limited access methods to help prevent unauthorized access to digital products.

We use administrative, technical, and organizational safeguards designed to protect information and the marketplace. These may include authentication controls, access restrictions, transaction monitoring, fraud detection, security logging, payment-provider protections, and other measures.

No internet-based service or storage system can guarantee absolute security. Users are responsible for protecting their login credentials and should notify us if they suspect unauthorized use of their account.

We retain information for as long as reasonably necessary to provide the services, maintain transaction and business records, comply with legal, tax, accounting, fraud-prevention, and regulatory obligations, resolve disputes, and enforce agreements.

Retention periods may differ depending on the type of information and the reason it is maintained.

Users may request deletion of their FestOlive Marketplace account and associated personal information, subject to information we must retain for legitimate legal, financial, security, fraud-prevention, dispute-resolution, or regulatory purposes.

Where account deletion functionality is available within the application, users may submit a request through their account settings. Users may also request account and data deletion through our Delete Account & Data page or by emailing support@festolive.com.

You may also manage certain device permissions, including notification permissions, through your mobile device settings.

FestOlive Marketplace is a general marketplace and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the marketplace. If we learn that such information has been collected inappropriately, we will take reasonable steps to address it.

Depending on where you live and subject to applicable law, you may have rights concerning your personal information, which may include rights to request access, correction, deletion, or information regarding certain processing practices.

We may need to verify your identity before completing certain privacy requests. Some information may be exempt from a request where retention or processing is permitted or required by law.

FestOlive and its service providers may process information in the United States and other locations where service providers operate. Where required, we take appropriate steps concerning the processing and transfer of personal information.

We may update this Privacy Policy as our marketplace, mobile application, business practices, or legal requirements change. When we update the policy, we will revise the "Last updated" date shown above.

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, contact:

FestOlive Group LLC
FestOlive Marketplace
Email: support@festolive.com
Website: www.festolive.com

To request deletion of your FestOlive Marketplace account and associated data, visit our Delete Account & Data page.